now offering same day appointments including skin exams to better serve you
Jaculeen Dano,MD
Request Appointment /CONTACT US
For Other Matters or Call to Schedule:
Phone: 512-302-4047
Fax: 512-419-9717
Text us: 512-696-9559
* NOTE: Only end to end encryption if you send from an iPhone
Dr. Dano Dermatology + Brykerwood Skin and Vein
1600 West 38th Street, suite number 315, Austin, TX 78731, US
Hours
Office Hours:
Monday - Friday: 9:00am - 5:00pm
Phones answered:
Monday -Friday : 9am-12:30 and 1:30-5pm
Welcome, we hope to see you soon!
This section contains:
1) Note on customer service
2) United Health Care PPO
3) United Health Care Medicare Advantage Plans Update/Info: I am not in network but can still see you!
4) Skin Cancer Screening Exam information
5) My blog link all the way at the bottom.
1️⃣ CUSTOMER SERVICE NOTE:
My goal is to stay as an independent business focused on great personal patient care, my team and the community. And be efficient.
It seems like EVERYTHING takes longer to get done with all the consolidations and the technology that was supposed to make us more efficient.
I have a great team to help you but if you are ever stuck, can't get a result or answer for something please know I am here to help get your issue resolved.
You can text me directly at 512-799-7681 and I will make sure we get your issue resolved for you.
Now don't abuse that or I will let you know;)
PLEASE DO NOT TEXT ME:
- clinical photos or clinical questions. Ever. That is an office visit so proper documentation needs to be done and charges will apply.
If you have an urgent need for after hour care that cannot wait until the next day please go to an urgent care center near you.
Call 911 if it is an emergency.
-request for office visits. Call the office first and ask my team member to discuss with me your request.
-prescription refill requests. Call your pharmacy first and ask them to send a refill request. Call my office first and ask them to check with me about a refill.
I meet with my team every night to address all the calls that came in that day but it can take 48-72 hours to fulfill some requests.
Thank you.
Dr. Dano
2️⃣ UNITED HEALTHCARE PPO plans
As of 1/1/24 I am no longer in network with United PPO due to dismal, way below Medicare reimbursement rates and horrible customer service.
*What does this mean if you have United PPO?
I can still see you out of network and file your claims
Prices are listed on my website. I hope to continue to be your physician despite what happens. I feel grateful to have worked hard to acquire the skills to help people.
3️⃣ UNITED HEALTHCARE MEDICARE ADVANTAGE PLANS-
I can still see you!
You will have to file your own claim which is not hard.
⚠️Before you come for your visit you should call the member service number on your card and ask:
-TELL THEM: Dr. Dano is out of network with United Medicare Advantage and participates with Medicare as a non-par provider and does not accept assignment on claims.
-Can you file a paper claim with them?
-Will they reimburse you directly on a non-assigned claim?
If YES: we are good to go! Easy to do.
Get the name of the person you talk with and the address to mail the claim.
We will give you the form and receipt to mail and usually reimbursed in 3 weeks but faster if you file through the United App or United Web site.
If NO: we can see you but cannot file a claim and you will not get reimbursement
4️⃣SKIN EXAMS:
FEW NOTES ON SKIN CANCER SCREENING EXAMS:
1) We need to see you promptly evaluate lesions that change or are unusual.
Report any unusual moles or changes in your skin to your doctor. Please do not wait until your next skin cancer screening is scheduled if something is changing.
2) A skin cancer screening exam is to screen for cancers and educate you about your cancer risks/how to reduce risks.
WHAT I WANT YOU TO KNOW ABOUT SKIN CANCERS:
80% of melanomas are new so they usually come up between "screenings".
It is important that you know the red flags. If any lesion on your skin (especially if new) is black, itches for more than a month, changes over weeks to months or is an "ugly duckling" that looks different I need to see you within 2 weeks.
Basal cell and squamous cell skin cancers are most common, also are new and high-risk areas are head/neck areas.
Many people say they, "looked like a pimple" when they first appeared. So, if a "pimple" or "blemish" or "scratch" does not go away in 60 days I need to see it within 30 days. If it is growing quickly, I need to see you within 14 days.
SO HOW CAN YOU REACH US IF YOU NOTICE SOMETHING UNUSUAL OR CHANGING?
Please call us at 512-302-4047 and my team will get you in within 1-2 weeks depending on your flexibility.
You can also send us an email any time in the "Contact Us" section at bottom of this page and we will call you to schedule.
IF YOU ARE HAVING TROUBLE BOOKING FOR A VERY URGENT MATTER
(LIKE A CONCERN FOR SKIN CANCER)
You can send me a TEXT at 512-799-7681 and I will work with my team to get you taken care of in a timely fashion.
Thank you!
Dr. Dano
- Thank you and from everyone at DoctorDano Dermatology!
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Hair loss questions, skin care questions? Check out my blog below. ⬇️
5️⃣My Blog
Contact Us
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Hours
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |